Terms and Conditions
before we begin
Solar Bear Design (‘we’, ‘us’ or ‘our’) is the supplier of digital design services shown on www.solarbeardesign.com (‘our site’)
Acceptance of Terms
By continuing to use this website, you are agreeing to the following conditions of use:
Solar Bear Design makes every effort to keep the content on this website timely and correct. It is for general information and use only, and it is subject to change without notice. Solar Bear Design accepts no responsibility for loss or damage that occurs as a result of using this website and the information provided on it.
This website may contain links to external websites that are provided for your convenience to provide further information. They do not signify that Solar Bear Design endorses these websites, and we have no responsibility for their content.
All materials on this website, including the design, text and images, are copyrighted by or licensed to Solar Bear Design. Reproduction is prohibited without prior written consent – please contact [email protected] to request permission.
This privacy notice tells you what to expect when Solar Bear Design (“we”) collects, uses and protects your personal information.
This policy applies to information we collect from you and referred to in this Privacy Notice:
We will collect, hold and process the Information you give us.
This is information about you that you give us when you visit our website www.solarbeardesign.com (our site) by browsing our site, filling in forms on our site, or by corresponding with us by e-mail or otherwise. The information you give us may include your name, postal address, e-mail address, phone number (including mobile phone), your feedback and questionnaire responses, a log of our communications with you via telephone, email, post or otherwise, your browsing activities and, when you place an order with us, your payment card information. – We will never see nor store your payment card information. This is handled by stripe, the internets no 1 payment processor
Uses made of the information
We use information held about you in the following ways:
- To provide the service, goods or information that you request from us
- To promote the services, programme and activity we offer
- To notify you of changes to the services, programme and activity we offer
- To contact you to respond to your queries (if you email us with a question, for example)
- To contact you to ask you to respond to surveys and questionnaires and prepare statistical anyalsis
- To comply with legal or regulatory requirements
- To support and manage our employees
- As part of our efforts to keep our site safe and secure
We may hold and analyse your data in order to improve our understanding of our target audiences and of our supporters. This is so we can offer you the most appropriate services. This information is kept under review to ensure we are able to use the latest technologies to improve and personalise our services.
If you have agreed that we may contact you for marketing purposes, we may send you emails and other communications with news and information about Solar Bear Design and or Online Marketing that we feel may be of interest to you, such as courses, special offers on software, interesting blog posts etc.
Job applicants and volunteers
If you apply to work at Solar Bear Design, we will use the information you supply to us to process your application and to monitor recruitment statistics. We may disclose personal information to a third party, for example where we want to take up a reference or obtain a check from the Disclosure and Barring Service, and where appropriate we will let you know first.
Legal Basis for Processing Information
Our legal basis for processing this information is in order to:
- Pursue our legitimate interests, except where such interests are overridden by the interests, rights or freedoms of the data subject and
- Comply with legal and regulatory requirements.
By reading this you understand that our processing of your personal data is for the purposes set out above. You also confirm that you are entitled to disclose information about or provided by any third party.
Solar Bear Design is the data controller for all data we collect and store. We collect personal information through a number of different ways when you choose to interact with us, all of which are subject to strict data security processes to ensure your personal information is kept safe at all times.
In addition we use the following data processors to enable us to collect, process and securely store the data we obtain.
- We use Gmail and Mailshake to manage our email communications
- We use Salesflare CRM to store and manage personal information
- We use 24 Sessions for video chats and bookings
- We use Vervoe for new staff onboarding
- We use pcloud to store Project Files for each project.
- We use and.co for Invoicing
- We use stripe to process credit/debit card payments
- We use ManageWP for managing ours and I clients websites.
- We use Malcare for Malware scanning and website security.
Each software that we use that handles personal information is GDPR compliant.
We use Stripe to process payments. This secure merchant is independent and will never disclose your payment details to us.
Disclosure of your information
The personal data you give Solar Bear Design is held securely and, unless otherwise stated, will never be passed on to third parties. We may outsource functions, such as the use of marketing apps, and those third party processors will be responsible for the safe and confidential processing of personal data on our behalf. We may also disclose personal information where permitted by law or where we are under a duty (including for crime and fraud prevention).
When you visit our site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our site.
The data that we collect from you may be transferred to and stored at a destination outside of the European Economic Area (EEA). It may also be processed by our service providers operating outside of the EEA.
We take steps to ensure that in the event that your information is transferred outside of the EEA by our services providers, appropriate measurers and controls are in place to protect that information in accordance with applicable data protection laws and regulations.
Your rights and access to your information
You can unsubscribe from communications at any time by clicking on the link at the bottom of any e-mail newsletter we have sent to you or by contacting us at [email protected]
You have the right to ask for access to your data and where data is found to be inaccurate to have that data corrected. In certain circumstances you have the right to have data held about you erased, or the use of it restricted. You may be able to object to processing, and may also have the right to have your data transferred to another data controller.
You have the right to have any inaccurate information corrected. You also have a right of complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you think we have not dealt with your information in a proper manner.
You can ask to see what information we hold about you and have access to it. You can do this by contacting us by e-mail: [email protected]
Changes to our privacy notice
Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.
Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to [email protected]
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Cork, Ireland - +353 21 419 3087
London, UK - +44 20 3826 8074